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 Privacy

This site uses sitewide Https and an  SSLCertificate to offer secure communications by encrypting all data to and from the site.

We are committed to protecting our customer’s privacy. We are entirely open about our information gathering practices. Please take the time to review this notice which states our privacy policy.

For us to process your order, we need to know your name, email address, delivery address, we use Paypal to process your transaction.We will not collect any information about you unless it is specifically and knowingly provided by you. The information we collect will be accurate and up to date. You can check this at any time by contacting our customer care department. We will immediately correct any inaccuracies you report.

Additionally, we will look at the products you buy, together with the way you view our site to enable us to send you information about products and services that you may be interested in. We will use this information to tailor your view of the site to make it more interesting and relevant in respect of the products and offers on view.

We collect information about our customers via server logs, cookies, order forms and competitions. A cookie is a file that your web browser places on your computer’s hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information nor password details. 

We have business and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with this privacy policy. You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

We operate an opt in mail system. This gives you the choice of whether or not you wish to receive marketing information. Replying to the 'unsubscribe' link in promotional mail will also ensure that your name is removed from our mailing list. Your opt-in preference to receive promotional emails from websites owned by us will be recorded at the point of registration and as part of the sales process. You can unsubscribe from any of these emails at any time.

This website employs site wide https and industry-standard SSL to provide secure credit card transactions. SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you place an order, your credit/debit card information is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure that you log out when you finish using a shared computer.

In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act (the "Act"). The Act requires us, as registered Data Controllers, amongst other things to ensure that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

If you have any questions please get in touch via the contact us page.

Shipping Returns & Conditions of Sale Ugg Foods

1 DEFINITIONS
1.1 “and/or” shall mean either of the alternatives or both of the alternatives as the context requires;
1.2 “Buyer” means the person, firm or company named on the attached document issued by the Seller;
1.3 “Contract” means any contract between the Buyer and the Seller incorporating these conditions for the sale of goods;
1.4 “goods” means any goods ordered from the Seller by the Buyer or to be supplied by the Seller to the Buyer;
1.5 “Liability” means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs (including legal costs) and any other losses and/or liabilities;
1.6 “Seller” means Ugg Foods Limited, 59 Chilton Road, Long Crendon, Aylesbury, Bucks HP18 9BZ.

2 OTHER TERMS OR REPRESENTATIONS
2.1 All contracts between the Seller and the Buyer are subject to these conditions of sale.
2.2 These conditions supersede all previous terms and conditions and shall replace any terms and conditions previously notified to the Buyer by the Seller.
2.3 The Seller shall not be bound by any variation, waiver or addition to these terms unless the same is agreed in writing by an authorised representative of the Seller.
2.4 These conditions shall supersede and override any conditions of purchase stipulated by the Buyer except and to the extent that any conditions of purchase are agreed in writing by an authorised representative of the Seller.

 

3 CONTRACT FORMATION
3.1 Quotations issued by the Seller shall be available for acceptance for a period of 1 day unless stated otherwise. Quotations may be withdrawn by the Seller at any time during this period by oral or written notice. 
3.2 The Seller has the right to refuse any orders placed for goods at any time before the Seller accepts the order in writing. 
3.3 The Buyer shall be responsible for the accuracy of any order placed and for providing the Seller with all such information as is necessary in order for the Seller to perform the Contract. 
3.4 The Contract between the Seller and the Buyer shall come into effect on the Seller’s written acceptance of the Buyer’s order.
3.5 The Buyer shall not be entitled to cancel any order unless agreed in writing by the Seller.

 

4 DESCRIPTION AND QUALITY
4.1 Any specification supplied by the Seller to the Buyer shall only be approximate unless stated on the Seller’s quotation or agreed in writing by the Seller. 
4.2 Unless otherwise stated the quality of the goods at the time of despatch to the Buyer shall be equal to the fair and average quality of that particular year’s crop. 
4.3 Due to the nature of many of the goods sold by the Seller, no guarantee can be given that the goods will be 100% free from physical or microbiological contamination. 
4.4 The Seller gives no condition or warranty as to the suitability of the goods for any particular purpose. It shall be the Buyer’s responsibility to ensure that any goods contracted for or supplied are suitable for the purpose for which they are purchased, or to put them into such a condition as will render them suitable, for any particular purpose. 
4.5 Due to the perishable nature of many of the goods sold, the Seller is unable to give any warranty as to the length of time for which goods will remain fit for consumption unless indicated by a Best Before Date where such warranty shall apply. It is the responsibility of the Buyer to ensure such goods are stored appropriately and/or fumigated as necessary. 
4.6 The Buyer shall accept the goods. If the goods supplied do not conform with their description or any sample or if they are not of merchantable quality then the Buyer shall accept the goods and the Seller shall either refund from the price paid or deduct from the price payable such proportion of the purchase price as represents the price paid for any such defective goods. The price allowance shall be the Buyer’s sole remedy. The Buyer shall forfeit the right to claim such an allowance if the claim is not made within 4 days of delivery of any defective goods or if the Buyer fails to provide such information and documentation as the Seller requires from the Buyer to substantiate the Buyer’s claim that the goods are defective.
4.7 The Seller reserves the right to make changes to the specification of the goods as required from time to time by law, applicable safety requirements and/or manufacturing requirements provided that they do not have a material adverse effect on the acceptability of the goods.

 

5 PRICE
The price of this Contract is based on current costings. The price of the goods shall be as quoted to the Buyer by the Seller or as otherwise shown in the Seller’s price list current at the date of the acceptance of the order. 
5.1 Except when stated otherwise, the price shall exclude delivery. 
5.2 The Seller’s prices are inclusive of any applicable VAT for which the Buyer shall additionally be liable. The price of the Products will be as quoted on the Website at the time the order is placed. If the Seller has by obvious mistake under priced any Product, the Seller not be liable to supply that Product at the stated price. The Seller will endeavour to notify the Buyer before dispatch. If the Buyer subsequently amends the order, the prices charged will be those applicable to the amended Products at the time of the order being confirmed.
5.3 Payment for Products may be made by credit card or debit card or cash / bank transfer.

 

7 DELIVERY Postal charges in the UK (inc N Ireland)
7.1 STANDARD DELIVERY. Orders with the STANDARD DELIVERY (Recorded Mail) option selected will be delivered within the UK normally within 3 working days of dispatch. Goods shipped within the EU will normally be delivered within 10 working days and goods shipped to USA, non-EU Europe and the Rest of the World will normally be delivered within 15 working days of dispatch, in accordance with Royal Mail / courier service stipulations.
7.2 All UK Recorded Mail options will require a signature upon delivery. If no one is available to receive the parcel at the specified address, the postman will leave a card detailing where the parcel can be collected or how to arrange a convenient re-delivery. Any instruction given at the time of purchase asking for the item ‘to be left’ outside will be at the customers own risk and UGG Food Limited cannot be held responsible for any subsequent damage, loss or tampering of the parcel. 
7.3 Any parcel sent to a PO Box address will have to be sent unrecorded, as recorded parcels require a signature. 
7.4 EXPRESS DELIVERY. UK and EUROPEAN orders with EXPRESS DELIVERY option selected that are received by 12pm (GMT) will be shipped from the warehouse that day provided stock is within the warehouse. All such items will be received within 48 hrs from the dispatched date. Please note that the Sellers courier does not deliver on a Saturday or Sunday. 
7.5 USA and the Rest of the World with the EXPRESS DELIVERY option selected that are received by 12pm (GMT) will be shipped from the warehouse that day provided stock is within the warehouse. All such items will be received within 48 hrs. 
7.6 Any order placed after 4pm (GMT) will be dispatched from the warehouse the following working day and will be received 24 hours from the dispatched date.
7.7 Please note express delivery is not currently available to the following countries: Cyprus, Greece, Hungary, Sweden or Turkey. 
7.8 LOSS OR DAMAGE It shall be the responsibility of the Buyer to notify the carrier, warehouse and Seller of any loss or damage to goods in writing within 2 days from the date of delivery, or if goods are sold ex store then within 2 days from the date of the delivery order.
7.9 The Seller shall have no Liability whether resulting directly or indirectly for any loss and/or damage to the goods if the Buyer fails to comply with Clause 7.8.

8 RETURNS
Orders can be cancelled at any time up until the moment they are dispatched. The Seller will promptly and fully refund the cost of any Products that do not meet with the Buyers reasonable satisfaction. If the Buyer wishes to return a Product to the Seller (because the Buyer claims that the Product is defective), after inspection of the Product, please contact us immediately using the Contact Us section of the Sellers Website before returning the Product,. The Seller will examine the returned Product and will notify the Buyer of any refund via e-mail within a reasonable period of time. The Seller will usually process the refund due to te Buyer as soon as possible and, in any case, within 30 days of the day we confirmed to the Buyer via e-mail that the Buyer is entitled to a refund for the defective Product. Products returned by the Buyer because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to the Buyer and the cost incurred by the Buyer in returning the item to the Seller. 8.1 The Seller will usually refund any money received from the Buyer using the same method originally used by the Buyer to pay for the purchase. 8.2 If the Seller has sent an incorrect item, the Buyer needs to notify the Seller as soon as possible. If the Buyer would like the Seller to replace the incorrect item with the item that ordered, the Seller shall send you the correct one as soon as possible. The Buyer will not be charged for the incorrect item.

9 FORCE MAJEURE
The Seller shall have no Liability to the Buyer for any delay in performance of this Contract to the extent that such delay is due to any events outside the Seller’s reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, civil disturbances, malicious damage, explosion, governmental actions, accident, interruption of traffic or production, lack of shipping space, regulations and/ or restrictions by any government and/or regulatory authority, alteration of regulations and/or restrictions by any government and/or regulatory authority, lack of import or export licences, or any other cause interfering with the manufacture or delivery of goods, and any other similar events. If the Seller is affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.

10 PROPER LAW
This Contract shall be governed by the laws of England and Wales.

11 DISPUTES
The parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

12 CUSTOMER COMPLAINTS
If you have any complaints, comments or queries, please contact us on the e-mail address listed on the website in the “Contact us” page or above.

The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.