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 Privacy

We will only use your data to improve your ecommerce & online experience with us.

We will keep the data as safe as possible.

You choose what information we send you and how we sent it.

We only keep the necessary bits of data we need. We delete what we don't need.

If you want us to delete your data or information, just contact us at info@uggfoods.com

We don't and will never sell any of your personal data to any third party.


However, we do share your data with certain companies as part of being able to provide you with a service:
Companies that are part of our group; Ugg Foods Ltd is associated with other companies that have the same owners.
Companies that help to process and deliver your order, such as payment processing providers and delivery companies.
Companies that provide professional services, such as website hosting, marketing agencies and software companies that help us to operate online.

We utilise online advertising in a variety of ways (as most companies do) to keep you informed of products, discounts and promotions.

When you browse other websites you may see our banners and text adverts. We utilise various software via third party sites [ Google and Facebook ] in order to do this.

These are cookies, tags, pixels and other services provided by external companies and social media networks.The adverts you see are based on your previous visits, purchasing, searching, adding to basket, unfulfilled orders [ items you left in your shopping basket ] and browsing history of our website.

 With your permission [ permission you grant by clicking an opt in check box or similar confirmation selection option ] we will send you email marketing messages with up to date info on the latest products and offers.

You can tell us to stop sending marketing emails at any time very easily by either:
Click 'unsubscribe' at the bottom of any of our marketing emails
Contacting our customer services team by email or phone. [ our company contact details are listed on the bottom of each website page ]
Once you have completed any of the above unsubscribe methods, marketing emails will cease after approximately 72 hours.

Note that even if you unsubscribe above, we will still send you emails that are directly related to any orders you place via telephone or online in the future.

 

Data Details

 The company that is responsible for your information and this privacy policy, also known as the data controller is Ugg Foods Ltd.

You have rights relating to your personal information:

The right to access your personal information that we keep on file.
The right to be told how your personal information is being used.
The right to request that we delete your data, or stop using or collecting it in some circumstances.
The right to request correction of inaccurate / erroneous personal information we hold about you.
The right to stop marketing messages, you can do this by unsubscribing from emails using their unsubscribe link.
The right to request that we transfer or send parts of your data either to you or another provider.
The right to complain to your data protection regulator, in the UK where we are located this is the Information Commissioner’s Office.
If you want to exercise your rights on any of the above, just contact us: info@uggfoods.com

 What Data?

 None of the following personal data information is compulsory but you may not be able to purchase from our website and you are unlikely to get the best possible shopping experience. You have the control.

We will keep your information for as long as you keep an account with us, or for as long as we need it to provide customer service to you.

If necessary or required by legal requirements, to resolve problems, prevent fraud or enforce our terms and conditions, we may also keep some of your information on file even after you have closed your account or it is no longer needed to provide you with customer service.

 We collect the following data:

 Your payment information - Why: We have to take payment to deliver your order so we can fulfill our selling contract to you. To refund your returns. To prevent fraud or attempted fraud.

 Personal Address and Contact Information - Why: We wouldn't be able to deliver an order to you without this information. To help prevent fraud. To send you tracking and shipping information. To keep you updated on new product that you want like to browse or buy. Via Google, Facebook and Instagram and other social media, via re-marketing, this is so you can see our latest news and products.

 Date Of Birth [D.O.B] Why: To help prevent fraud. To tailor offers or send you birthday promotions or discounts.

 Your contact history - Why: What you’ve said to us, for example, on the phone, on direct messages, or social media sites. So we can help you with your orders and use of the website and provide you with a customer service.

 Your Purchase history - Why: In order to fulfill our selling contract with you we need to have a shopping basket or you can't buy products on our website. In order to provide you with the best possible customer service and keep you informed of product that may be of interest to you based on your shopping history with us. 

Information about your mobile, tablet, laptop or computer and how you use our website - Why:

To make sure the website works as it should on your device, to make it easier for you to use our website. See also our cookie policy below.

 

COOKIES POLICY

This is the cookie policy of Ugg Foods Ltd .It was last updated on 22 May 2018. If we change our privacy policy, we will notify you of those changes below.

 Links to other sites

Our website may include hyperlinks to other websites that are not operated or controlled by us. This cookie policy only applies to our website and we are not responsible for the content or the privacy cookie practises of other websites.

 Cookies

What are cookies?

You agree to accept cookies on this website if you click OK to confirm on the drop down banner that appears at the entry page to our website.

Cookies are tiny text files which are downloaded onto your computer, tablet or mobile phone via your browser when you visit a website. They enable specific details about your visit to our website to be recorded, retrieved and analysed by during subsequent visits or by other sites that recognise the cookie, such as Facebook, Instagram or Pinterest etc

Cookies are essential to the effective operation of our website and if you are a subscriber of our paid services for you to view the members’ only content.  Cookies on this site also help to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.

Cookies on our website

We’ve divided them into those that are needed for you to be able to use our website (strictly necessary), those that improve your experience of the site or our services (functionality) and those that help us analyse how the site is doing and how we might improve it (performance).

  

Strictly Necessary – Cookies that are needed for you to use our website

Cookie name

Cookie Purpose

 

These cookies check if you’re a subscriber to our paid for publications, and if you are, they remember a valid password has been entered as you move between pages on our website during a visit. If you’re a subscriber to paid services and you disable these cookies you won’t be able to view content that your subscription entitles you to view.

 

Functionality – Cookies that improve your experience of our website and our services

Cookie name

Cookie Purpose

 

 

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At the foot of each of our articles there’s a button which allows you to share the article with others. These cookies, from Facebook, Google, Pinterest, Twitter and other social sharing sites, allow you to share content.We don’t control the setting of these cookies so we suggest you check their websites for more information about their cookies and how to manage them.

 

Performance – Cookies that help us analyse how our website and services are doing and how we might improve them

Cookie name

Cookie Purpose

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These cookies enable Google Analytics to function.  Google Analytics helps us take and analyse visitor information.  For example, it tells us how many visitors our site has, how many times they visit, how long they stay on our site and which pages are most popular.  It also tells us if our marketing efforts are working, so it tells us where a visitor has come from, for example, from a link, a website search or an ad.  This information helps us improve our website and your visit, and makes our marketing campaigns more relevant. For more details about how Google use the information they collect, visit google.com

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These cookies tell us how our “pay per click” marketing campaigns on Google are performing and help us test new offers.

 

 

 

Advertising – Cookies those that help us and third parties bring you advertising that is more likely to interest you

Cookie name

Cookie Purpose

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btag, ASPSESSIONID

These cookies are used to deliver adverts that might be more relevant to you and your interests.  They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign.These cookies are dropped by Adtech, Wipmania, Doubleclick, Zedo and others amongst advertsers.  We don’t control the send of these cookies so we suggest you check their website for more information about their cookies and how to manage them.

 

More information on cookies and how to manage them.

As explained above, cookies help you to get the most out of our website.  If you disable our cookies via the rejection button that appears when you arrive at our website for the first time or after your browser has cleared its cookie cache you may find that certain sections of our website don’t work, for example, you may have difficulties viewing subscription only articles or logging in.  It also means that other areas of the site may not work as well as you would like.

However, if you would like to disable cookies via your browser the ‘help’ option on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.

Updates to our Cookies  & Privacy Policy

We’re giving you this information to comply with recent GDPR EU legislation and to make sure we’re honest and clear about your privacy when using our website and our services. Last updated 22 May 2018.

We monitor developments in privacy and cookie-related best practice and compliance closely and if we think changes to our policy would be of benefit to you or we need to update them by law we’ll make the appropriate changes.

UGG FOODS LIMITED

 

Security

This website employs site wide https and industry-standard SSL to provide secure credit card transactions. SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you place an order, your credit/debit card information is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure that you log out when you finish using a shared computer.

In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act (the "Act"). The Act requires us, as registered Data Controllers, amongst other things to ensure that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

If you have any questions please get in touch via the contact us page.

Shipping Returns & Conditions of Sale Ugg Foods

1 DEFINITIONS
1.1 “and/or” shall mean either of the alternatives or both of the alternatives as the context requires;
1.2 “Buyer” means the person, firm or company named on the attached document issued by the Seller;
1.3 “Contract” means any contract between the Buyer and the Seller incorporating these conditions for the sale of goods;
1.4 “goods” means any goods ordered from the Seller by the Buyer or to be supplied by the Seller to the Buyer;
1.5 “Liability” means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs (including legal costs) and any other losses and/or liabilities;
1.6 “Seller” means Ugg Foods Limited, 59 Chilton Road, Long Crendon, Aylesbury, Bucks HP18 9BZ.

2 OTHER TERMS OR REPRESENTATIONS
2.1 All contracts between the Seller and the Buyer are subject to these conditions of sale.
2.2 These conditions supersede all previous terms and conditions and shall replace any terms and conditions previously notified to the Buyer by the Seller.
2.3 The Seller shall not be bound by any variation, waiver or addition to these terms unless the same is agreed in writing by an authorised representative of the Seller.
2.4 These conditions shall supersede and override any conditions of purchase stipulated by the Buyer except and to the extent that any conditions of purchase are agreed in writing by an authorised representative of the Seller.

 

3 CONTRACT FORMATION
3.1 Quotations issued by the Seller shall be available for acceptance for a period of 1 day unless stated otherwise. Quotations may be withdrawn by the Seller at any time during this period by oral or written notice. 
3.2 The Seller has the right to refuse any orders placed for goods at any time before the Seller accepts the order in writing. 
3.3 The Buyer shall be responsible for the accuracy of any order placed and for providing the Seller with all such information as is necessary in order for the Seller to perform the Contract. 
3.4 The Contract between the Seller and the Buyer shall come into effect on the Seller’s written acceptance of the Buyer’s order.
3.5 The Buyer shall not be entitled to cancel any order unless agreed in writing by the Seller.

 

4 DESCRIPTION AND QUALITY
4.1 Any specification supplied by the Seller to the Buyer shall only be approximate unless stated on the Seller’s quotation or agreed in writing by the Seller. 
4.2 Unless otherwise stated the quality of the goods at the time of despatch to the Buyer shall be equal to the fair and average quality of that particular year’s crop. 
4.3 Due to the nature of many of the goods sold by the Seller, no guarantee can be given that the goods will be 100% free from physical or microbiological contamination. 
4.4 The Seller gives no condition or warranty as to the suitability of the goods for any particular purpose. It shall be the Buyer’s responsibility to ensure that any goods contracted for or supplied are suitable for the purpose for which they are purchased, or to put them into such a condition as will render them suitable, for any particular purpose. 
4.5 Due to the perishable nature of many of the goods sold, the Seller is unable to give any warranty as to the length of time for which goods will remain fit for consumption unless indicated by a Best Before Date where such warranty shall apply. It is the responsibility of the Buyer to ensure such goods are stored appropriately and/or fumigated as necessary. 
4.6 The Buyer shall accept the goods. If the goods supplied do not conform with their description or any sample or if they are not of merchantable quality then the Buyer shall accept the goods and the Seller shall either refund from the price paid or deduct from the price payable such proportion of the purchase price as represents the price paid for any such defective goods. The price allowance shall be the Buyer’s sole remedy. The Buyer shall forfeit the right to claim such an allowance if the claim is not made within 4 days of delivery of any defective goods or if the Buyer fails to provide such information and documentation as the Seller requires from the Buyer to substantiate the Buyer’s claim that the goods are defective.
4.7 The Seller reserves the right to make changes to the specification of the goods as required from time to time by law, applicable safety requirements and/or manufacturing requirements provided that they do not have a material adverse effect on the acceptability of the goods.

 

5 PRICE
The price of this Contract is based on current costings. The price of the goods shall be as quoted to the Buyer by the Seller or as otherwise shown in the Seller’s price list current at the date of the acceptance of the order. 
5.1 Except when stated otherwise, the price shall exclude delivery. 
5.2 The Seller’s prices are inclusive of any applicable VAT for which the Buyer shall additionally be liable. The price of the Products will be as quoted on the Website at the time the order is placed. If the Seller has by obvious mistake under priced any Product, the Seller not be liable to supply that Product at the stated price. The Seller will endeavour to notify the Buyer before dispatch. If the Buyer subsequently amends the order, the prices charged will be those applicable to the amended Products at the time of the order being confirmed.
5.3 Payment for Products may be made by credit card or debit card or cash / bank transfer.

 

7 DELIVERY Postal charges in the UK (inc N Ireland)
7.1 STANDARD DELIVERY. Orders with the STANDARD DELIVERY (Recorded Mail) option selected will be delivered within the UK normally within 3 working days of dispatch. Goods shipped within the EU will normally be delivered within 10 working days and goods shipped to USA, non-EU Europe and the Rest of the World will normally be delivered within 15 working days of dispatch, in accordance with Royal Mail / courier service stipulations.
7.2 All UK Recorded Mail options will require a signature upon delivery. If no one is available to receive the parcel at the specified address, the postman will leave a card detailing where the parcel can be collected or how to arrange a convenient re-delivery. Any instruction given at the time of purchase asking for the item ‘to be left’ outside will be at the customers own risk and UGG Food Limited cannot be held responsible for any subsequent damage, loss or tampering of the parcel. 
7.3 Any parcel sent to a PO Box address will have to be sent unrecorded, as recorded parcels require a signature. 
7.4 EXPRESS DELIVERY. UK and EUROPEAN orders with EXPRESS DELIVERY option selected that are received by 12pm (GMT) will be shipped from the warehouse that day provided stock is within the warehouse. All such items will be received within 48 hrs from the dispatched date. Please note that the Sellers courier does not deliver on a Saturday or Sunday. 
7.5 USA and the Rest of the World with the EXPRESS DELIVERY option selected that are received by 12pm (GMT) will be shipped from the warehouse that day provided stock is within the warehouse. All such items will be received within 48 hrs. 
7.6 Any order placed after 4pm (GMT) will be dispatched from the warehouse the following working day and will be received 24 hours from the dispatched date.
7.7 Please note express delivery is not currently available to the following countries: Cyprus, Greece, Hungary, Sweden or Turkey. 
7.8 LOSS OR DAMAGE It shall be the responsibility of the Buyer to notify the carrier, warehouse and Seller of any loss or damage to goods in writing within 2 days from the date of delivery, or if goods are sold ex store then within 2 days from the date of the delivery order.
7.9 The Seller shall have no Liability whether resulting directly or indirectly for any loss and/or damage to the goods if the Buyer fails to comply with Clause 7.8.

8 RETURNS
Orders can be cancelled at any time up until the moment they are dispatched. The Seller will promptly and fully refund the cost of any Products that do not meet with the Buyers reasonable satisfaction. If the Buyer wishes to return a Product to the Seller (because the Buyer claims that the Product is defective), after inspection of the Product, please contact us immediately using the Contact Us section of the Sellers Website before returning the Product,. The Seller will examine the returned Product and will notify the Buyer of any refund via e-mail within a reasonable period of time. The Seller will usually process the refund due to te Buyer as soon as possible and, in any case, within 30 days of the day we confirmed to the Buyer via e-mail that the Buyer is entitled to a refund for the defective Product. Products returned by the Buyer because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to the Buyer and the cost incurred by the Buyer in returning the item to the Seller. 8.1 The Seller will usually refund any money received from the Buyer using the same method originally used by the Buyer to pay for the purchase. 8.2 If the Seller has sent an incorrect item, the Buyer needs to notify the Seller as soon as possible. If the Buyer would like the Seller to replace the incorrect item with the item that ordered, the Seller shall send you the correct one as soon as possible. The Buyer will not be charged for the incorrect item.

9 FORCE MAJEURE
The Seller shall have no Liability to the Buyer for any delay in performance of this Contract to the extent that such delay is due to any events outside the Seller’s reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, civil disturbances, malicious damage, explosion, governmental actions, accident, interruption of traffic or production, lack of shipping space, regulations and/ or restrictions by any government and/or regulatory authority, alteration of regulations and/or restrictions by any government and/or regulatory authority, lack of import or export licences, or any other cause interfering with the manufacture or delivery of goods, and any other similar events. If the Seller is affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.

10 PROPER LAW
This Contract shall be governed by the laws of England and Wales.

11 DISPUTES
The parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

12 CUSTOMER COMPLAINTS
If you have any complaints, comments or queries, please contact us on the e-mail address listed on the website in the “Contact us” page or above.

The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.